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ConcurGov Job Aids — Cancelling a Non-Ticketed Reservation

025A: ConcurGov Job Aid – Cancelling a Non-Ticketed Reservation

Purpose:To provide a step-by-step guide to cancelling a reservation with airfare that has not yet been ticketed in ConcurGov. This process also applies to reservations that do not contain airfare.

Audience: Federal Travelers and Federal Travel Arrangers (FTA)

Version: 2.8.9.2017

Instructions: After you login...

 

step1

Select Travel Tab

From the ConcurGov Home page, select the “Travel” tab to begin.

Step01
step2

Select Upcoming Trips Tab

Select the “Upcoming Trips” tab to determine the status of the trip that you want to cancel.

Step02
step3

Determine Status of Trip

The “Upcoming Trips” tab contains the status of all of the Traveler’s upcoming trips. The “Status” column will state either: “Ticketed”- trip has been approved and ticketed. “Withdrawn”- trip has been cancelled. “Authorization needs approval…”- trip has been reserved but not approved or ticketed (as shown).

Note the “Authorization Number” (TANUM) of the trip that you want to cancel. In this example, DO NOT select the “Cancel Trip” link in the “Action” column as this will cancel the reservation but not the Authorization.

Step03
step4

Select Authorizations Tab

Select the “Authorizations” tab to locate the document.

Step04
step5

Locate Document

Locate the document with the “TANUM” that was listed in the “Upcoming Trips” tab (Step 3). Select the document “Name.”

Step05
step6

Open Document

Select the “Open Document” link from the “Actions for…” pop-up window.

Step06
step7

Edit Document

Select the “Edit Document” button.

Step07
step8

Select Confirmation Tab

Select the “Confirmation” tab.

Step08
step9

Cancel Document

Select the “CANCELLED” stamp in the “Status to Apply” field. This will cancel the un-ticketed reservation as well as the Authorization. Select the “Stamp and Submit Document” button to complete.

Step09