Purpose:To provide a step-by-step guide to cancelling a reservation with airfare that has not yet been ticketed in ConcurGov. This process also applies to reservations that do not contain airfare.
Audience: Federal Travelers and Federal Travel Arrangers (FTA)
Instructions: After you login...
From the ConcurGov Home page, select the “Travel” tab to begin.
Select the “Upcoming Trips” tab to determine the status of the trip that you want to cancel.
The “Upcoming Trips” tab contains the status of all of the Traveler’s upcoming trips. The “Status” column will state either: “Ticketed”- trip has been approved and ticketed. “Withdrawn”- trip has been cancelled. “Authorization needs approval…”- trip has been reserved but not approved or ticketed (as shown).
Note the “Authorization Number” (TANUM) of the trip that you want to cancel. In this example, DO NOT select the “Cancel Trip” link in the “Action” column as this will cancel the reservation but not the Authorization.
Select the “Authorizations” tab to locate the document.
Locate the document with the “TANUM” that was listed in the “Upcoming Trips” tab (Step 3). Select the document “Name.”
Select the “Open Document” link from the “Actions for…” pop-up window.
Select the “Edit Document” button.
Select the “Confirmation” tab.
Select the “CANCELLED” stamp in the “Status to Apply” field. This will cancel the un-ticketed reservation as well as the Authorization. Select the “Stamp and Submit Document” button to complete.