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Temporary Duty Travel

Program Support Center (PSC) Transportation Services provides premium value-added services for HHS employees by managing basic as well as complex day-to-day travel, and the associated processes needed for successful, worry-free travel, especially for those on temporary duty (TDY) assignments that require travel.

silhouettes of travelers in an airport with an airplane ascending outside.

PSC Transportation Services oversees the entire life cycle of travel — from initiation of the trip to reimbursement for approved travel through the ConcurGov Travel Management System, as well as government-issued Travel Charge Cards. PSC provides a streamlined approach to the travel process allowing HHS employees and operating divisions to remain focused on their core missions and critical objectives.

TDY Travel Contact Information

HHS Travel Help Desk

For questions regarding ConcurGov — including application assistance or travel policy — all operating divisions except the National Institutes of Health (NIH)* please contact the ONE-DHHS Travel Helpdesk:

Phone: 1-888-ONE-DHHS (1-888-663-3447)
Email: egovtravelhelpdesk@hhs.gov
Hours of operation: Monday – Friday, 7 a.m. to 9 p.m. Eastern Time
*NIH Helpdesk: (301) 496-4357

Tier Zero

Access answers for your most common travel questions, right from your desktop. The HHS Travel Office, in conjunction with the ONE-DHHS Help Desk, established Tier Zero — a travel self-service, online knowledgebase.

Hours of operation: 24/7

Omega World Travel

Reservation assistance

ACF, ACL, AHRQ, CMS, FDA, HRSA, IHS, and SAMHSA

For help with international travel, reservation changes, or offline reservations, please contact: Omega World Travel: 1-855-326-5411
Hours of operation: Monday – Friday, 7 a.m. to 10 p.m. Eastern Time

CDC

For help with international travel, reservation changes, or offline reservations, please contact: Omega World Travel: 1-855-326-5411
CDC Emergency Operations Center Travelers (EOC): 1-866-892-0810
Hours of operation: Monday – Friday, 7 a.m. to 10 p.m. Eastern Time

NIH

For help with international travel, reservation changes, or offline reservations, please contact: Omega World Travel: 1-855-566-9310
For questions including application assistance or Travel Policy, please contact:
NIH Helpdesk: 301-496-4357
Hours of operation: Monday – Friday, 7 a.m. to 10 p.m. Eastern Time

Duluth Travel Incorporated

Reservation assistance

Office of the Secretary (OS) – except ASPR (see next entry)

For help with international travel, reservation changes, or offline reservations, please contact:
Duluth Travel Incorporated: 1-855-890-5174
Email: hhs@duluthtravelinc.com
Hours of operation: Monday – Friday, 7 a.m. to 10 p.m. Eastern Time

OS – ASPR

For help with international travel, reservation changes, or offline reservations, please contact:
Duluth Travel Incorporated - Temporary Duty Travel (TDY): 1-877-676-5746
TDY email: aspr.tdy@duluthtravelinc.com
Emergency and planned response: 1-855-890-5171
Emergency email: aspr.emergency@duluthtravelinc.com
Hours of operation: Monday – Friday, 7 a.m. to 10 p.m. Eastern Time

Operating Division and Staff Division Travel Contact Information

Administration for Children and Families (ACF)
Lead federal agency travel administrator (FATA): 202-205-4642
Alt. Lead FATA: 202-401-5367
Alt. Lead FATA: 202-401-4797
Travel Card: 202-205-4642
Alt. Travel Card: 202-401-5367
Administration for Community Living (ACL)
Lead FATA: 202-795-7370
Budget Lead: 202-795-7345
Travel Card: 202-795-7370
Travel Payment: 301-443-3011
Agency for Health Care Research and Quality (AHRQ)
Lead FATA: 301-427-1219
Budget Lead: 301-427-1771
Travel Card: 301-427-1219
Travel Payment: 301-443-3011
Centers for Disease Control and Prevention (CDC)
Lead FATA: 404-639-7500
Budget Lead: 678-475-4510
Travel Card: 678-475-4510
Travel Payment: 678-475-4510
Centers for Medicare and Medicaid Services (CMS)
Lead FATA: 410-786-6067
Budget Lead: 410-786-2860
Travel Card: 410-786-1872
Food and Drug Administration (FDA)
Lead FATA: 240-402-0143
Lead FATA: 301-796-8795
Lead FATA: 870-543-7043
Budget Lead: 240-402-0143
Travel Card: 240-402-0168
Travel Payment: 301-796-6731
Health Resources and Services Administration (HRSA)
Lead FATA: 301-443-0201
Budget Lead: 301-443-0884
Travel Card: 301-443-0201
Travel Payment: 301-443-3011
Indian Health Service (IHS)
Please contact your Area/Local FATA, Finance, or Travel Card Coordinator.
Agency Lead FATA: 301-443-1270
Agency Travel Card: 301-443-1270
National Institutes of Health (NIH)
Lead FATA: 301-451-0004
Budget Lead: Please contact your IC's Budget Office
Travel Card: 301-435-3023
Travel Payment: 301-451-0004
Office of Inspector General (OIG)
Lead FATA: 202-619-2675
Budget Lead: Please contact your local Budget Lead
Travel Card: 202-619-2675
Travel Payment: 301-443-3011
Office of Public Health Service (OPHS)
Lead FATA: 202-205-7853
Budget Lead: 202-260-8868
Travel Card: 202-260-8868
Travel Payment: 301-443-3011
Office of the Secretary (OS)
Lead FATA: 202-260-6673
Budget Lead: Please contact your local Budget Lead
Travel Card: 202-260-6673
Travel Payment: 301-443-3011
Program Support Center (PSC)
Lead FATA: 301-619-3046
Budget Lead: 301-492-4916
Travel Card: 301-492-4843
Travel Payment: 301-443-3011
Substance Abuse and Mental Health Services Administration (SAMSHA)
Lead FATA: 240-276-1756
Budget Lead: 240-276-1756
Travel Card: 240-276-1756
Travel Payment: 301-443-3011

Online Travel Assistance Is Now Available 24/7

You now have access to the answers for your most common travel questions, right from your desktop. The HHS Travel Office, in conjunction with the ONE-DHHS Help Desk, established Tier Zero — a travel self-service, online knowledgebase.

The Tier Zero Self-service Online Knowledgebase allows you to:

  • Review the top 10 frequently asked questions (FAQs)
  • View alerts and important updates
  • Search the knowledgebase
  • If you are unable to locate your answer, submit a help desk ticket from the same screen
  • Chat with a help desk representative (service only available during normal business hours)
  • Get a status update on your travel help desk ticket

Access the Tier Zero Online Travel Knowledgebase today.