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  • PSC Partners Initiative

    by ELIZABETH HAWKS | Oct 23, 2017

    We are excited to announce that we recently changed the name of our quarterly customer newsletter from Service Matters to Partners. Enjoy the Summer 2017 edition.

    The name change reflects that we are focusing on solutions to solve some of your most pressing concerns and provide operational flexibility — as a strong partner and ally. I have challenged my team to foster a partnership with each of your agencies that is highly collaborative and increasingly responsive.

    The purpose of our recent PSC Partners initiative is to conduct strategic customer engagements focusing on how PSC can transform and update key solutions to meet agency requirements in light of the Office of Management and Budget (OMB) memo M-17-22 directive to improve service quality and generate cost efficiencies. This is also in support of U.S. Department of Health and Human Services (HHS) ReImagine HHS initiative.

    We understand that agencies may be facing significant challenges with Executive Order 137891 to reform and restructure government. PSC Partners is a first step to further leverage PSC’s capacity, build partnerships, and build solutions for your agency’s most pressing needs. The initiative is about moving from services to solutions — building sustainable partnerships to enhance mission readiness.

    HHS has further inspired all to ‘reimagine’ their agencies. PSC has taken an active role in the ReImagine HHS initiative. Myself and Bill McCabe, Director, Financial Management and Procurement Portfolio and the Chief Financial Officer, PSC, served on the management and stewardship team. We helped develop ideas to streamline and create efficiencies. The benefits are passed onto to you, our customer agencies, with faster delivery, higher quality, and lower costs.

    We are proud to have kicked off the PSC Partners initiative to work together with you to better manage these challenges. We know that PSC can play a vital role in your success. I look forward to our partnership and achieving our goals.

    I wish you a successful fourth quarter, and please let us know how we can best serve you. Thank you for allowing us to serve you.

    Cordially,
    Al Sample

  • Innovations and Improvements

    by ELIZABETH HAWKS | Apr 24, 2017

    PSC continually looks for ways to innovate and improve. One great example of this is providing a consolidated online solution for lab supplies, which you can read all about in the Spring 2017 issue of Service Matters. You will also learn about a highly successful small-business acquisition event that our team recently produced. In addition, we have information about our many services that support green practices, the inventive summit we held to improve our fleet services, and the end-user health awareness event at HHS headquarters.

    We were proud to support the new administration transition through our FedResponse service with robust, responsive customer support. Our suite of services can improve your business operations and take the burden off your agency, so you can focus on your core mission. I encourage you to browse our wide range of support here on psc.gov. Our service directors are available to provide you with any additional information you need about the services you currently use or would like to explore.

    We strive to set the standard for leadership in shared services. We take pride in setting HHS policy in areas such as fleet, travel, environmental programs, logistics, printing, mail, and real property. PSC helps conserve government resources and — ultimately — valuable taxpayer dollars.

    I wish you a successful third quarter, and please let us know how we can best serve you. Have a beautiful spring, and thank you for your continued support.

    Cordially,
    Al Sample

  • Sharing Our Accomplishments

    by ELIZABETH HAWKS | Feb 06, 2017

    With the new calendar year and a new administration, we look forward to providing you essential support through our range of more than 40 mission-support shared services.

    As a trusted business partner, our goal is to improve your agency business operations and enable you to save resources for your core mission with our dynamic services. We remove the burden, so you can focus on accomplishing your important work. PSC’s impact begins with cost avoidance, including reduced labor expenditures for mission-support functions, reduced backlogs, streamlined management and resource sharing, and operational efficiencies.

    Every day we strive to live up to our PSC values of curiosity, partnership, simplicity, impact, and passion, in order to provide great service and be the leading provider of shared services in the federal government. We have the experience, and are always looking for innovative solutions.

    We are proud to share some of our FY 2016 service accomplishments. I encourage you to also browse our service offerings on psc.gov. Our service directors are available to provide you with any information you need about the services you utilize or would like to explore.

    I look forward to another successful year, and encourage you to let us know how we can best serve you. Thank you for your continued support.

    Cordially,
    Al Sample

  • Welcome FY 2017

    by ELIZABETH HAWKS | Oct 24, 2016

    It is an honor and privilege to serve as Acting Director of the Program Support Center and to serve you, our valued customer, in your core mission. I am excited to share this Director's Corner blog post with you, my first in this role.

    With the start of the new fiscal year, our goal is to help improve your business operations and save money for your main mission with our dynamic services. We have reviewed our services closely to ensure that we provide the best value. We take the burden off of you, and help improve your business operations so that you can accomplish your important work.

    We published our updated PSC services at www.psc.gov on October 1, which includes all of our service descriptions, rates, and points of contact. We have a multiyear history of keeping rates low, and this year is no different. Once again, through aggressive cost management and increased external business, for most of our rates, we’ve been able to hold constant or reduce our rates. We go through a rigorous rate-setting process, which is backed by a third party review, for accountability and to ensure full transparency for all costs. We will continue to manage our rates to ensure that PSC customers receive the absolute best value. As always, our Service Directors are here to provide you with information about the services you utilize or any questions and concerns.

    I look forward to another successful year, and encourage you to let us know how we can serve you better in FY 2017. Thank you for your continued support.

    Cordially,
    Al Sample