Employee Assistance Program Study Shows Positive Outcomes
PSC’s EAP demonstrates significant impact on improving employees’ work performance in a variety of dimensions.
In an effort to better understand the current impact of our Employee Assistance Program (EAP) services and measure program outcomes, PSC engaged an industry gold-standard tool, the Workplace Outcome Suite. The results of all measured items were found to be statistically significant, and demonstrate the positive influence of using the EAP.
These findings show promise as we look to validate the positive effects that PSC’s EAP has on people’s lives.
Above are some results that demonstrate PSC EAP's significant impact on improving employees' work performance, and the positive effects that it can have on employees' lives. The return-on-investment for every dollar spent on PSC EAP services shows a $1.75 return on investment — delivering a 75 percent return rate.
The Workplace Outcome Suite
The Workplace Outcome Suite is a five-item measure that is psychometrically tested and easy to administer telephonically during the intake process. It consists of five scales that measure absenteeism, presenteeism*, work engagement, life satisfaction, and workplace distress.
In October 2015, PSC collected data on specific outcomes for clients who accessed their EAP. A random sample of clients calling to access services were asked to answer the brief questionnaire; three months later, these respondents were contacted for follow up and asked the same questions. The sample size consisted of 4,800 respondents who completed the pre- and post-tests.
Together, the five measures make a compelling case for the importance of PSC’s EAP services and their influence on employee performance. The nearly 70-percent reduction in absenteeism is remarkable and highlights the value of offering support to employees that are challenged with personal concerns. The Workplace Outcome Suite found that there was a nearly 25 percent improvement in life satisfaction among PSC EAP users. Life satisfaction is a global measure that addresses the impact of work and life issues on one’s general, affective sense of well-being.
Learn more about the background and full results of the Workplace Outcome Suite study.
In addition to the services available for individual employees, PSC’s EAP is a broad-brush program that includes services for supervisors and workplace leaders. Services include expert guidance to agency leadership in managing the organizational impact of change; building a resilient workforce; unlimited consultations with supervisors/managers on performance management concerns; and consultation and onsite response to critical incidents.
As part of its integrated resources, PSC offers EAP and work/life services. Additional behavioral health services include organizational development and leadership; and psychological testing and evaluation to further improve the comprehensive and supportive resources for an agency’s employees.
*Presenteeism — the practice of coming to work despite illness, injury, anxiety, etc., often resulting in reduced productivity.
Learn more and explore how the Employee Assistance Program and all the PSC Behavioral Health services can help support your mission.
Learn more and explore how the Employee Assistance Program and all the PSC Behavioral Health services can help support your mission.
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Federal Employees Get on a Roll with Bike2Work Program
The summer months are a perfect time to enjoy the benefits of riding your bicycle to work. The benefits are many. PSC's Bike2Work Program adds an incentive by providing a bike subsidy of $20 per month.
"The program helps reduce traffic congestion, improve air quality, and promote wellness among HHS employees."
― Hilleary Topercer, Bike2Work Program Manager
“The program helps reduce traffic congestion, improve air quality, and promote wellness among HHS employees,” said Program Manager Hilleary Topercer.
The PSC Bicycle Subsidy Program supports the Qualified Transportation Fringe Benefit (IRS Tax Code Section 132(f)), which allows bicycle commuters to receive the subsidy to pay for qualifying bicycle expenses. The program is an extension of the PSC Transit Subsidy Program and is available to all qualifying HHS employees of participating operating divisions.
PSC surveyed Bike2Work Program participants throughout the United States to get feedback. Shannon Macika, Public Health Associate, CDC, Richmond, VA, said she enjoys the benefits such as physical fitness/wellness, saving automobile gas and wear and tear, reducing traffic congestion, improving air quality/reducing carbon emissions, and scenic views.
“In addition to these reasons, I save the monthly $49 per month that it costs to park at my office by biking to work instead,” she said. “Also, biking often gets me where I need to be much faster, especially once you take into account time to park a car, walk from the car into the office, etc.”
“Biking to work is an excellent way to start the day,” said another rider. “I pass deer, neighbors walking their dogs, children waiting at the school bus, and am more engaged in the world around me. I arrive to work happy and relaxed. On the way home, it’s a perfect way to work out the stress of the day and arrive home in a great mood!”
Shannon Macika, Public Health Associate, Centers for Disease Control and Prevention (CDC), Richmond, Virginia.
Reasons to Join
As for what influenced riders to get started, the reasons varied. “I wanted to get in exercise during the work week without having to go to the gym!” said Eric Lum, IT Specialist, FDA, Rockville, MD. A rider said, “Bike to Work Day in 2005,” got him going, while another said that a roommate convinced him years ago. Macika noted, “I actually started biking to work at a previous job because I did not own a car, so biking was my main form of transportation.” Joseph McGill, ORISE Fellow, FDA, Silver Spring MD, said, “I like riding my bike. I don't have a car. It’s a perfect combo.” According to Alain Silk, Reviewer, FDA, Silver Spring, MD, “Previous bike commuting experience in a different part of the country (Portland, OR),” inspired him to start commuting to work in Silver Spring too.
Hugh McFarland, Staff Scientist, FDA, White Oak, MD: “I saw the Rock Creek trail on a map before I moved here, and thought that would be a cool way to get to NIH.”
Many participants indicated they bike year-round. Also their commutes varied. “I ride 20 miles each way from Fairfax to the Southwest complex,” said Chris Maimone, General Attorney, OGC/GLD, Washington D.C. “It takes about 90 minutes each way, but I don't have to go to the gym or make time for other exercise. Most of my commute is on multi-use paths such as the W&OD (Washington & Old Dominion Regional Park), Custis Trail, and Mount Vernon Trail.”
McFarland said he rides from Rockville to FDA White Oak, about 15 miles, or 90 minutes — half on Rock Creek Trail, half on residential streets.
“I wake up at 5:30 and ride 1.5 miles to yoga then ride 2.5 miles to work then ride 1.5 miles home,” said Allison O'Donnell, Global Health Officer, Office of Global Affairs, Washington, D.C. “Biking is the easiest and fastest way to make this work.”
One rider said, “I start in the Petworth neighborhood of Washington, D.C., and end in College Park, MD. “I could take trails, but prefer larger roads because it's quicker and the roads are smoother than the trails. Around 7.5 miles one way, which can take anywhere from 45 minutes to an hour.”
Eligibility and Benefits
Participants regularly using a non-motorized bicycle for a substantial portion of commuting days between the participant’s residence and worksite (50 percent or greater) are eligible to receive the bicycle subsidy.
Bicycle commuting expenses under this program may include:
- The purchase of a bike lock
- Bike parking or storage
- Bike upgrades (lights, racks, etc.)
- Repairs, tuning, and general maintenance
- Safety equipment
Most participants indicated they use the program for all of the above. “Safety equipment is needed to support safe biking, especially where I commute because not all the cars drive in a manner that allow bikers to safely ride on the side of the road,” said a Biomedical Engineer with FDA in White Oak, MD. “Although it is cheap to bike to work, it is expensive to replace safety equipment (i.e. multiple sets of lights, reflective and/or high visibility clothing, helmet) as it undergoes normal wear or is damaged by cars.”
It’s important to note that the bicycle benefit cannot be combined with the transit or parking benefit. An eligible HHS employee can apply for the PSC Qualified Bicycle Commuting Benefits by completing the PSC Bicycle Subsidy Application Form, obtaining the appropriate signatures, and forwarding it to the PSC Transit Subsidy Office via email at: email@example.com.
Approximately 650 national and locally owned retailers and storage providers will accept the bicycle vouchers, and $10 and $20 denominations are available. Participating vendors can be found at http://commuterbenefits.com/where-can-i-use-it/.
PSC’s Transit Subsidy Program Management Office offers transit subsidy benefit program services for government employees, including services for mass transit, Bike2Work, or parking. The PSC Bicycle Subsidy Program is in accordance with Executive Order 13514, establishing a federal governmentwide policy on promoting a clean energy economy.
Learn more and explore how you and your agency can benefit from the PSC Bike2Work Program.
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Room Management Team Hosts Open House in Updated Building
Do you need conference space with a variety of options to support your mission? Program Support Center (PSC) can help.
PSC’s Room Management service team hosted an open house in the atrium of the newly updated 5600 Fishers Lane building in Rockville, Maryland, on June 27. The event was an opportunity to meet the team and learn about services that PSC offers to support conferences and events. Participants also learned the different room layouts and discovered how room management can help change the dynamics of the space to suit special needs and functions.
Visitors were provided with information about the room spaces and configurations, audio/visual capabilities, and about the room management team’s vast expertise. Employees reviewed how to book space, choose the right rooms and layouts for their needs, and the best way to make their meetings successful.
“I want the Operating Divisions to know that if they’re reaching out to PSC for help with a meeting in this space that they’re coming to the right people, that they’ve come to the smart people, that we know what we’re doing, and we’ve got the latest technology,” said PSC Conference Room Management Lead Jim Nieberding.
The 5600 Fishers Lane building, which previously had limited conference space, underwent a massive modernization project in the past few years. Now the conference rooms are modern, sleek, and attractive, with new designs and state-of-the-art technology. The rooms have all the latest meeting amenities and the room management team is ready to support with highly-responsive, top-notch service.
PSC provides management of shared and dedicated conference and meeting rooms, as well as office and other workspace, located within the U.S. Department of Health and Human Services (HHS) facilities, to include a centralized reservation system, room configuration (furniture placement), meeting setup and breakdown, and coordination of technical support (IT, audio-visual, and teleconference lines). Use of GovSpace provides tenant customers additional access to multiple HHS facilities, including Hubert H. Humphrey; Mary E. Switzer; 7700 Wisconsin Ave., Bethesda, Maryland; as well as various regional offices.
Carol Rogers with the Indian Health Service was among visitors to the recent open house hosted by the room management team and was impressed. “I wanted to come out to learn about the room management and what all they can do for me,” she said. “I love this cheat-sheet that shows me what I can do and what I can’t do, because I didn’t realize that you can use the middle of the floor (atrium). I thought that you can only use conference rooms. It’s great. I’ve got a map. The past year every time I wanted to do a conference space, I’ve always come down and looked at the spaces, wrote down the number, and went over there and asked if the rooms are available.
“But now, I can see the rooms; I can see the sizes. I can see the room numbers. This is going to save me coming down the elevator. It’s going to save me time — because that’s like 20 minutes. I’m going to share this with everybody in my office because we all use these conference rooms. We’ve all been doing the same thing. So it’s going to save us a lot of time.”
Chepkorir Maritim also found the information to be helpful. “I’m new to HRSA [Health Resources and Service Administration] and the government as of last November and part of my role is to try and get rooms for meetings,” she said. “We’re getting ready for some big meetings in September and next month. I’m just trying to figure out how to go about making sure that we have the right room for the right amount of people. Also that the setup is what we’re looking for. So that’s why I’m here.
“I’m really glad that he has a handout because it shows a few different setups for the rooms. I only had one setup in mind, which could be like a typical conference room. So there are tons of options when it comes to setting up the room — depending on the size and how to make it efficient. I’m glad I came out. I’m going to go upstairs to tell some of my colleagues ‘you need to come down and start asking’ — because everyone’s meeting needs are so different. The staff is really nice; they’ve been very helpful. I’m glad they are there to help us when we need help.”
Tahleah Chappel with the Agency for Healthcare Research and Quality, said she learned lots of new and helpful information. “I run the patient safety organization annual meeting,” she said. “So I work with Jim and the rest of the team to have the room set up, and figure out what we’re going to do, how many people are coming — all that kind of stuff. So, I came down to see if there was anything new that I might need to learn about for next year’s meeting — and I did.
“Actually, I got to have this new handbook, which tells you about all the different rooms down here — which is really useful because I’m always wondering how many people fit in each room. For me, I’m generally looking for how many people I can put in there. It’s good to know. Jim always has good information and he’s great to work with.”
Benefits of Room Management Service
Among the benefits of using the room management service are: maximizing the return on space investment, optimizing space utilization, increasing workforce productivity, creating transparency, and reducing the administrative burden.
With the newly transformed building, PSC’s room management team stands ready. “With the way the building renovation went and how the room management process-business got started, it was a constant, it was its own creature,” said Nieberding. “It kept on evolving and nobody was ever really sure about what the process should be.
“So when they brought me onboard, I wanted to create a process. I’m still writing SOPs [standard operating procedures] and this is the way to advertise the conference center. I’ve worked in this [room management services] for a long time and, unfortunately, I remember a long time ago when PSC wasn’t very well thought of in conference management. That’s a stigma that I want to turn around.”
Learn more and explore how the PSC Room Management service can support you mission. Also, visit the PSC Room Management Open House photo gallery.
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Personal Property Disposal Team Provides Superior Support
PSC staff, Julie Allen and Kyle Lewis, were recently recognized for outstanding service and support for an agency from the PSC warehouse.
Allen and Lewis, members of the Personal Property Disposal service team, Supply Chain Management Services, received a big “Thank You!” from a customer with the Office of Medicare Hearing and Appeals, Office of the Chief Judge.
OMHA Program Specialist Denesh Malaveetil wrote the letter of thanks for a visit to the PSC warehouse in Frederick, Maryland, to perform a full inventory of HHS/OMHA’s 300+ individual items in storage. The PSC staff’s expertise proved invaluable in identifying items sufficient for future repurposing, as well as items for excessing.
“PSC’s assistance in performing a full inventory of agency stored items, provides a tremendous cost savings to the agency at a time when fiscal responsibility is of utmost importance, by limiting the need for new furniture procurements and reducing storage costs.”
Lewis was especially thanked for updating their existing inventory report prior to the visit with more accurate and detailed descriptions. The customer has been a frequent visitor to the warehouse in Frederick, as well as its predecessor in Gaithersburg, Maryland, since 2013 and said that the inventory report provided was the most comprehensive and accurate in all those years. It clearly translated into the organized and efficient warehouse witnessed over these last two visits. Without this service, Malaveetil noted that that the walkthroughs would have taken much, much longer.
Malaveetil was grateful for the level of customer service that each staff member provided and looks forward to continuing the relationships in the future.
Learn more and explore how the PSC Personal Property Disposal service can support you mission.
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Acquisitions Director Presents on Customer Experience
Earl Pinto, Director, Acquisition Management Services, PSC, discussed the importance of the customer experience in the federal government during the CRM (Customer Relationship Management) Evolution Conference at the Marriott Wardman Park in Washington, D.C., on April 26.
During the session, Pinto talked about how the customer experience is just as important in the federal government as it is in the private sector. This case-study session examined how PSC was able to fill in the gaps in its customer experiences based on feedback received, highlighting a need to communicate more often and more effectively with customers.
PSC has learned a lot of lessons and established a number of industry best practices along the way, which were shared during the session.
The conference included a collection of some of the brightest and most influential people in the CRM industry. The editors of CRM magazine brought in top CRM analysts and consultants, project leaders, and vendors in the industry.
Among the discussions included were how to consistently create positive customer engagements, generate high returns on CRM investments, prepare for customer trends that are reshaping the marketplace, improve customer satisfaction and loyalty, leverage technologies that will change customer relationships, increase profitability, and streamline business processes.
The event provided an opportunity to hear from over 60 speakers including innovative keynotes, sunrise sessions, case studies, and panel discussions. There was access to industry-leading companies demonstrating cutting-edge technologies, and networking with colleagues, peers, and experts in the customer relationship management industry.
For more information, visit the CRM Evolution Conference website. Learn more and explore how the PSC Acquisitions service can support your mission.
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PSC Saved $25 Million in Rent
At PSC we are proud to live by our values, including impact. Our services have a great impact across the federal government. For example, did you know that PSC’s Space Design and Construction service team reduced more than 700,000 square feet for HHS, saving $25 million in rent during fiscal year 2016?
PSC’s Space Design and Construction assists federal agency customers in acquiring new space and reconfiguring space in U.S. General Services Administration (GSA) owned and leased space. PSC manages lease administration and serves as liaison between our customers and GSA during all phases of a project. We provide a turnkey approach for many types of space, including: office and office support, warehouses, laboratories, and childcare facilities. We manage lease administration and serve as liaison between our customers and GSA during all phases of a project.
Learn more how this service can support your agency on PSC Space Design and Construction service page.
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