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HHS Citibank Transition

Standard U.S. Department of Health and Human Services charge card payment has resumed.

Overview

HHS charge cards transitioned from JPMorgan Chase to Citibank as its bank and charge card provider in November 2018. HHS employees with existing JPMorgan Chase government issued travel cards (IBAs) has receive new Citibank government issued travel cards during the month of November.

Payment Instructions

Use the instructions below for paying your Citibank government issued charge card according to the type of charge card, Individually Billed Accounts (IBA) or Centrally Billed Accounts (CBA).

Individually Billed Accounts

There are three ways to pay your Individually Billed Accounts (IBA) to Citibank to make sure the bank receives your payment on time.

  1. Make Payment by Phone
    • Please call (800) 790-7206 to make a payment by phone. The Citibank Customer Service team is available 24 hours a day for payment assistance. A payment can be made any time during the billing cycle. You do not need to wait to receive a statement from the bank in order to make a payment.
    • Enter your account number and when a customer service representative answers, request to make a payment over the telephone. The representative will collect all necessary information.
    • Please see the HHS Charge Card Transition Overview web page on how to verify yourself according to your card type when you contact Citibank's customer service.
  2. Make Payment via Mail
    • Upon receipt of your charge card statement, or at any time prior to receipt of statement, you can mail your payment to the bank to:
      Citibank Government Card Services
      PO Box 78025
      Phoenix, AZ 85062-8025
    • *Note: if you need to make a payment overnight please use the following address:
      Citibank Government Card Services
      Attn: Payment Processing Center 78025
      1820 E. Sky Harbor Circle South STE 150
      Phoenix, AZ 85034
  3. Make Payment Online via CitiManager
    • Payments can be made via CitiManager, Citibank's online bill payment system, 24 hours a day, seven days a week — so you can log on before your statement due date to pay the amount of the bill you are responsible for from your own checking or savings account. If you have not already self-registered, you will receive CitiManager registration information via email once your first transaction with your new Citibank card has posted to your account.
    • Self-registered but unable to login? Contact your AOPC/Program Administrator (PA) to reset your registration details or password.
    • No registration email? If you have already had transactions and never received a registration email, please contact your AOPC/PA or Citibank at (800) 790-7206 to verify and/or update the email address linked to your card account.

Centrally Billed Accounts

Payments are to be made for Centrally Billed Accounts (CBA) according to the Bank Identification Number (BIN) according to the below Line of Business:

  • Travel IBA: 448612
  • Travel CBA: 448627
  • Fleet: 451402
  • Purchase: 461402
  • Program Support Center (PSC) GO!cardsm (Purchase): 461402

Routing and Transit (ABA/RTN): 091409571
Data Universal Numbering System (DUNs): 054353644
Taxpayer Identification Number (TIN): 13-5266470
"Pay To" Account Number: Your commercial card billing account number, unless you are remitting payment for multiple accounts. Payments should be sent to the 16-digit Account Number that is being paid. If you are remitting payment for more than one account, you will enter the first 6 digits of your account numbers (also known as the BIN), followed by 10 zeroes. The individual account numbers will be provided in the
*RMR segment of the addenda record. Please reference the Citi Customer Payment Options for additional guidance.

REMIT ADDRESS:

Citibank Government Card Services
PO Box 78025
Phoenix, AZ 85062-8025

Courier payments should be sent to this address:

Citibank Government Card Services
Attn: Payment Processing Center 78025
1820 E. Sky Harbor Circle South STE 150
Phoenix, AZ 85034