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HHS Bank Transition

Temporary Travel Card Reimbursement and Payment Process Change

For travel documents generated October 1–December 31, 2018, there is a temporary reimbursement and payment process change for HHS travel charge cards.

Overview

HHS is transitioning from JPMorgan Chase to Citibank as its bank and charge card provider. HHS employees with existing JPMorgan Chase government issued travel cards (IBAs) will receive new Citibank government issued travel cards during the month of November.

For travel documents (authorizations or vouchers) created from October 1, 2018, to December 31, 2018, HHS travel cardholders will be reimbursed to their personal bank accounts for the allowable amount of their travel voucher claim for charges to government issued travel cards. For travel authorizations created or vouchers generated during this time, you will be responsible for paying your travel card bill in full to the bank(s). Please note that airfare, rail, and other fees will not be reserved on IBA travel cards during this time (rather charged to agency CBA or personal card). Please voucher within five (5) days of travel to receive timely reimbursement. This is a temporary reimbursement and payment process change during the SP3 transition. The current process, where the bank is paid directly by your OpDiv/StaffDiv or representative agency for allowable charges on the IBA travel card, will be on hold during this time.

For new travel reservations created on January first and after, the process where HHS pays the bank will resume, and you can use your IBA travel card as form of payment method on authorizations and vouchers. For all other authorizations created before January 1, 2019 you must still voucher to receive reimbursement to your personal account even after January 1, 2019.

Process Flow Changes

Usual process:

Process flow chart showing HHS pays traveler who then pays Bank or HHS pays bank.


Process for travel documents generated October 1 — December 31, 2018:

Process flow chart showing HHS will pay traveler who then pays bank.

Payment Instructions

Use the instructions below for paying your bill to the banks.

JPMorgan Chase

There are three ways to pay your travel card bill to JPMorgan Chase:

  1. Make Payment by Phone
    • Please call 1-888-297-0781 to make a payment by phone. The Customer Service team is available 24 hours a day for payment assistance. A payment can be made any time during the billing cycle. You do not need to wait to receive a statement from the bank to make a payment. Please ensure you pay the amount for which you are responsible.
    • Enter your 16-digit account number and request to make a payment via phone. You will be asked via a voice response unit to provide your bank ABA routing number, bank account number, dollar amount to be paid, and desired posting date. An ACH file will be drafted, and your checking or savings account will be debited.
  2. Make Payment via Mail
    • Please make sure you have your 16-digit account number on the check.
    • Upon receipt of your charge card statement, or at any time prior to receipt of statement, you can mail your payment to*:
      JPMorgan Chase
      P.O. Box 4473
      Carol Stream, IL 60197-4473
    • *Note: if you need to make a payment overnight, please use the following address:
      JPMorgan Chase
      Attention Lockbox 4473
      131 South Dearborn 64
      Chicago, Illinois 60603
  3. Make Payment Online via PaymentNet
    • Payments can be made via the JPMorgan Chase online bill payment system, PaymentNet – 24 hours a day, seven days a week. You can log on before your statement due date to pay the amount of the bill you are responsible for from your personal checking or savings account

Citibank

To ensure you government-issued travel charge card payment is on time, below are instructions according to the type of charge card, Individually Billed Accounts (IBA) or Centrally Billed Accounts (CBA)

Individually Billed Accounts

Payments are to be made for Individually Billed Accounts (IBA) according to below Bank Identification Number (BIN) Line of Business:

  • Travel IBA: 448612

There are three ways to pay your Individually Billed Accounts (IBA) to Citibank to make sure the bank receives your payment on time.

  1. Make Payment by Phone
    • Please call (800) 790-7206 to make a payment by phone. The Citibank Customer Service team is available 24 hours a day for payment assistance. A payment can be made any time during the billing cycle. You do not need to wait to receive a statement from the bank in order to make a payment.
    • Enter your account number and when a customer service representative answers, request to make a payment over the telephone. The representative will collect all necessary information.
    • Please see the HHS Charge Card Transition Overview web page on how to verify yourself according to your card type when you contact Citibank's customer service.
  2. Make Payment via Mail
    • Upon receipt of your charge card statement, or at any time prior to receipt of statement, you can mail your payment to the bank to:
      Citibank Government Card Services
      PO Box 78025
      Phoenix, AZ 85062-8025
    • *Note: if you need to make a payment overnight please use the following address:
      Citibank Government Card Services
      Attn: Payment Processing Center 78025
      1820 E. Sky Harbor Circle South STE 150
      Phoenix, AZ 85034
  3. Make Payment Online via CitiManager
    • Payments can be made via CitiManager, Citibank's online bill payment system, 24 hours a day, seven days a week — so you can log on before your statement due date to pay the amount of the bill you are responsible for from your own checking or savings account. If you have not already self-registered, you will receive CitiManager registration information via email once your first transaction with your new Citibank card has posted to your account.
    • Self-registered but unable to login? Contact your AOPC/Program Administrator (PA) to reset your registration details or password.
    • No registration email? If you have already had transactions and never received a registration email, please contact your AOPC/PA or Citibank at (800) 790-7206 to verify and/or update the email address linked to your card account.

Centrally Billed Accounts

Payments are to be made for Centrally Billed Accounts (CBA) according to the Bank Identification Number (BIN) according to the below Line of Business:

  • Travel CBA: 448627

Routing and Transit (ABA/RTN): 091409571
Data Universal Numbering System (DUNs): 054353644
Taxpayer Identification Number (TIN): 13-5266470
"Pay To" Account Number: Your commercial card billing account number, unless you are remitting payment for multiple accounts. Payments should be sent to the 16-digit Account Number that is being paid. If you are remitting payment for more than one account, you will enter the first 6 digits of your account numbers (also known as the BIN), followed by 10 zeroes. The individual account numbers will be provided in the
*RMR segment of the addenda record. Please reference the Citi Customer Payment Options for additional guidance.

REMIT ADDRESS:

Citibank Government Card Services
PO Box 78025
Phoenix, AZ 85062-8025

Courier payments should be sent to this address:

Citibank Government Card Services
Attn: Payment Processing Center 78025
1820 E. Sky Harbor Circle South STE 150
Phoenix, AZ 85034

Contact

For more information, reference the Travel FAQs and Job Aid. For questions, please contact your OpDiv/StaffDiv or representative agency's resource, FATA, or SmartPay3@psc.hhs.gov.