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Purchase Card Transition

Sample SmartPay3 purchase credit card.

PSC is transitioning from JPMorgan Chase to Citibank as its bank and purchase charge card provider. Employees with existing JPMorgan Chase government issued purchase cards will receive new Citibank government issued purchase cards during the month of November.

Activation

Activate your new Citibank-issued charge card immediately upon receipt. Citibank's general activation instructions (online at and via phone at 1-877-905-1861) will prompt all HHS charge cardholders to provide the last 4 digits of your Social Security Number (SSN) or employee ID – please disregard and instead provide the last 4 digits of your work phone number.

Select a 4-digit PIN before your card is activated. Keep your PIN in a safe place.

Timeline

Do NOT destroy your current JPMorgan Chase-issued charge card. You must use this card until November 29, 2018. Start using your new Citibank-issued charge card on November 30, 2018.

Customer Service

photo of the back of a PIV card with the HHS ID number circled.

The last 4 digits of an HHS employee ID number

Citibank's customer service line instructions (1-800-790-7206) will prompt all HHS charge cardholders to provide the last 4 digits of your SSN or verification code. The purchase card required verification code is the last 4 digits of your HHS employee ID*. Your HHS employee ID number can be found on the back of your HHS PIV card.

*If you are an Office of Inspector General employee, go to the ATA Welcome Screen. If you are a Commissioned Corps Officer, contact your badging office, Regional Area Manger (RAM), or Administrative Assistant (AA).