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GO!card℠ Transition

Sample Go!card credit card.

The PSC GO!card℠ is the primary charge card through which transit benefits are distributed to HHS employees and participating agency employees who use public transportation to commute between their home and place of work within the limit of their certified commute cost. This October through November, you will receive a new GO!card℠.

Your will continue to receive the same transit benefits including the ability to electronically purchase your approved commute cost in a charge card swipe. The only difference… a new card, a new account number, and a new bank.

Activation

Activate your new Citibank-issued charge card immediately upon receipt. Citibank's general activation instructions (online at and via phone at 1-877-905-1861) will prompt all HHS charge cardholders to provide the last 4 digits of your Social Security Number (SSN) or employee ID – you will need to provide the last 4 digits of your HHS employee ID (pictured below).

Select a 4-digit PIN before your card is activated. Keep your PIN in a safe place.

Timeline

Do NOT destroy your current JPMorgan Chase-issued charge card. You must use this card until November 29, 2018. Start using your new Citibank-issued charge card on November 30, 2018.

Customer Service

photo of the back of a PIV card with the HHS ID number circled.

The last 4 digits of an HHS employee ID number

Citibank's customer service line instructions (1-800-790-7206) will prompt all HHS charge cardholders to provide the last 4 digits of your SSN or verification code. The purchase card required verification code is the last 4 digits of your HHS employee ID. Your HHS employee ID number can be found on the back of your HHS PIV card.

*If you are an Office of Inspector General employee, go to the ATA Welcome Screen. If you are a Commissioned Corps Officer, contact your badging office, Regional Area Manger (RAM), or Administrative Assistant (AA).

Additional Resources

Contact Information

Have additional questions? Email us at GOcard@hhs.gov.