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Fleet Card Transition

Sample SmartPay3 Fleet credit card.

PSC is transitioning from JPMorgan Chase to Citibank as its bank and fleet charge card provider. Employees with existing JPMorgan Chase government issued fleet cards will receive new Citibank government issued fleet cards during the month of November.

Activation

Activate your new Citibank-issued charge card immediately upon receipt. Citibank's general activation instructions (online at and via phone at 1-877-905-1861) will prompt all HHS charge cardholders to provide the last 4 digits of your Social Security Number (SSN) or employee ID – please disregard and instead provide the first 4 digits of your 16-digit fleet card number.

Select a 4-digit PIN before your card is activated. Keep your PIN in a safe place.

Timeline

Do NOT destroy your current JPMorgan Chase-issued charge card. You must use this card until November 29, 2018. Start using your new Citibank-issued charge card on November 30, 2018.

Customer Service

Citibank's customer service line instructions (1-800-790-7206) will prompt all HHS charge cardholders to provide the last 4 digits of your SSN or verification code. The fleet card required verification code is the last 4 digits of your vehicle tag number. If your vehicle tag number is alpha-numeric, contact your fleet manager for your verification code.