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About Records Management


The Program Support Center’s (PSC) Records Management Office is located in the Division of Freedom of Information Act (FOIA) Services, a component office of the Administrative Operations Service (AOS).  Our contact information is:

PSC FOIA-Records Management Office
7700 Wisconsin Avenue, Suite 920
Bethesda MD 20857
301-492-4800 (telephone)
301-492-4848 (Fax) (e-mail)

Section 3101 of Title 44 of the United States Code requires that the head of each Federal agency make and preserve records containing adequate and proper documentation of the organization, functions, policies, decisions, procedures and essential transactions of the Agency.

The term “record” is defined to include all books, papers, maps, photographs, machine-readable materials, or other documentary materials, regardless of physical form or characteristics, made or received by an agency of the United States Government under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the Government or because of the informational value of the data in them. (44 U.S.C. 3301).

Records management addresses the life cycle of records, which is the period of time that records are in the custody of Federal agencies. The life cycle usually consists of three stages: (1) creation or receipt, (2) maintenance and use, and (3) disposition; which include transfer and storage of temporary records to the Washington National Records Center (WNRC), the transfer of permanent records to National Archives in College Park, and the disposal of records. The main tool used to manage the disposition of records is the records schedule.

Agency personnel must not destroy records on the basis of individual opinion that they have no value. Only disposition standards defined in the National Archives and Records Administration’s (NARA) Disposition of Federal Records, A Records Management Handbook will be used for the PSC Records Management Program. The two records schedules used for the PSC Records Management Program is: NARA General Records Schedule and OS/PSC Records Retention Schedule. Records not currently covered in either of the two schedules are considered unscheduled records.  Unscheduled Records cannot be transferred or destroyed and must be reported to the PSC Records Management Officer.

The PSC Records Management Office serves as a point of contact for the OS records officer, the Departmental Records Officer, NARA, the General Services Administration (GSA), and other agencies on matters concerning records management.  Each PSC Service Area has a designated Records Liaison Contacts (RLCs).

Program Support Center RLC's are:


Lisa Buzzuro
Teresa Young
Tisshell Hall
Kybosha Walker
Debbie Mahoney
Enrica Gmaz

(301) 492-4600
(816) 426-2317
(301) 594-8908
(301) 492-4949
(202) 510-6884
(202) 619-3584