Executive Corner

Message from the PSC Director
	Welcome to the Spring issue of Service Matters! It’s an exciting time as we reaffirm our commitment to customer service. Moreover, we plan to launch a new PSC.gov in April and the start of our One-Stop Service online portal. You can learn more in this issue.

We have dedicated this issue of Service Matters to customer service. We launched our SMART 2 Program (the next iteration of last year’s very successful cost-cutting exercise, Save, Manage, and Assess our Resources Together) to come up with innovative ways to save our customers money and provide more value. Through our SMART 2 Program, we are taking cost cutting to a new level. In addition to having our 21 Service Managers look within their own activity budgets for cost savings, we’ve generated dozens of cross-cutting, organization-wide ideas.

We look forward to implementing ways we can best serve you. Thank you for your support.

Cordially,

Paul S. Bartley