ONE-DHHS Contact Center

ONE-DHHS is a dedicated Contact Center and Help Desk providing centralized contact support for all federal agencies.

The ONE-DHHS multi-channel Contact Center provides multi-channel first-level telephone and e-mail support for the following programs: Grants.gov, DPM (Payment Management System), E-Gov Travel, Unified Financial Management System (UFMS) including MACCS and iProcurement, Access Management System (AMS) HHS Hotline, Security, Parking, and Transhare

ONE-DHHS Contact Center Self-Service Web Portal

The ONE-DHHS Contact Center Self-Service Web Portal provides a 24/7 online point of entry to the Contact Center’s extensive customer support content. ONE-DHHS Customers can access solutions at their convenience 24 hours a day seven days a week.

Key Features and Benefits:

• Top 10 FAQs – The Self-Service Welcome Screen displays the Top 10 FAQs for each of the ONE-DHHS Contact Center programs.
• Searchable knowledge base – A key feature of the Self-Service Web Portal includes a knowledge base of data Customer Service Representatives currently utilize when assisting customers. This information is now available for customers to search for answers to their own questions.
• Self-Service Request Ticket – If an issue cannot be resolved with the available knowledge base solutions, customers can submit a service request ticket with their questions or issues and track ticket status via the Self-Service Web Portal.

To access the ONE-DHHS Contact Center Self-Service Web Portal, click the Program link of your choice below: