Occupational Health Services
Federal Occupational Health More than 300,000 Americans die of Sudden Cardiac Arrest (SCA) every year, and many such deaths occur in the workplace. Immediate use of an automated external defibrillator (AED) could save up to 50% of these lives. The AED program from FOH integrates life-saving equipment into a comprehensive program that ensures the highest level of responder preparedness. Services offered include: - Development of customized AED programs
- AED Medical Director oversight and consultation services
- Cardiopulmonary resuscitation (CPR)/AED training
- Purchase of equipment and supplies
- SCA event analysis
- Integration with Critical Incident Stress Management
- Integration with local emergency medical services
Offered to: All federal agencies Performance: 100% of requests for new equipment are ordered within two (2) business days. 100% of surveyed clients rate their satisfaction with services as good or excellent. Rate: By agreement per customer Contact: 1-800-457-9808; fohportal@psc.hhs.gov
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Federal Occupational Health Clinical Health and Wellness Services improve and maintain the health of federal employees. These services help managers meet federal regulatory requirements and increase the overall productivity of the federal workforce. FOH has more than 60 years of experience delivering solutions to more than 360 federal partners, reaching 1.8 million employees. FOH delivers comprehensive, integrated occupational health and wellness services via a nationwide network of more than 3,000 providers and nearly 300 managed sites. Services offered include: - Management and oversight of onsite health centers
- Walk-in care for minor illnesses and injuries
- Emergency response and first aid
- Immunizations (flu, tetanus, pneumonia, hepatitis, and work-related travel)
- Health promotion programs (weight management, exercise, and nutrition)
- Health screenings (blood pressure, cholesterol, diabetes, vision, and hearing)
- Health education programs
- Management of confidential medical records
- Specialized programs for law enforcement agencies
- Smoking cessation programs
- Physical exams (e.g., pre-placement, preventive, periodic, and fit for duty)
- Analysis of exposures to job hazards (e.g., noise, asbestos, and chemicals)
- Medical surveillance programs to monitor exposures to job hazards
- Medical clearance (for a commercial driver’s license and for respirator use)
- Expert medical consultation for reasonable accommodation, family and medical leave, and other employability issues
- Health fairs
- Consultation on pandemic flu preparedness
- Online Health Risk Appraisals and tracking tools
- Determination of risk of exposure to communicable diseases (e.g., tuberculosis, hepatitis, and meningitis)
Offered to: All federal agencies Performance: 97% of requests for appointments are made within 24 hours. 97% of surveyed clients rate their satisfaction with services as good or excellent. Rate: By agreement per customer Contact: 1-800-457-9808; fohportal@psc.gov
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Federal Occupational Health The Employee Assistance Program (EAP) helps employees and managers develop the skills and confidence needed to deal with challenges and opportunities at work and in life. With the help of EAP, employees learn how to manage issues such as stress, relationship concerns, grief, addictions, financial distress, or health problems. EAP helps agencies build a healthy and productive workforce by promoting emotional wellness throughout federal workplaces. Services offered include: - Face-to-face assessments, solution-focused counseling, referral services for family/relationship issues, workplace concerns, personal and emotional difficulties, health and behavioral issues, alcohol and drug problems, and more.
- 24/7 telephone access for managers, employees, and family members
- EAP orientation for employees and managers
- Health and wellness presentations
- Comprehensive, interactive EAP Web site
- Critical Incident Stress Management
- Financial and legal services including identity theft prevention and recovery services
- Quarterly reports providing EAP usage details to evaluate and highlight program effectiveness
Offered to: All federal agencies Performance 100% of requests for EAP services from employees will be responded to within two (2) hours of request. 95% of counseling clients completing satisfaction surveys rate their overall satisfaction with EAP services as Satisfied or Very Satisfied. Call abandonment rate (ABR) at the EAP Service Center will not exceed 5%. Average speed of answer (ASA) at the EAP Service Center will not exceed 20 seconds. Rate: By agreement per customer Contact: 1-800-457-9808; fohportal@psc.hhs.gov
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Federal Occupational Health Providing a safe and healthy workplace enables employees to focus on their agency’s mission. Environmental Health Services from FOH promotes total workplace wellness and increased productivity. Environmental Health Services uses an integrated approach that helps agencies comply with Occupational Safety and Health Administration (OSHA) and environmental health regulations. FOH provides the expertise and experience needed to anticipate, evaluate, and control hazards in the federal workplace while also maintaining and improving employee health, productivity, and morale. Services offered include: - Comprehensive occupational health program evaluation and design
- Industrial hygiene assessments and evaluations
- Emergency response services
- Safety surveys and audits
- Indoor air quality studies and monitoring
- Asbestos detection, monitoring, and abatement oversight
- Lead-based paint detection, monitoring, and abatement oversight
- Water quality assessments and studies
- Food service safety and sanitation programs, inspections, and assessments
- Personal protective equipment program development and implementation
- Respirator fit-testing (quantitative and qualitative)
- Assessment of occupational noise hazards and development of hearing conservation programs
- Ergonomic programs, services, and assessments
- Occupational health and environmental compliance training programs, including:
- Accredited Asbestos Lead Training (Environmental Protection Agency/Housing and Urban Development curriculum
- Hazardous Waste Operations and Emergency Response (29 Code of Federal Regulations [CFR] 1910.120)
- Hearing Conservation (29 CFR 1910.95)
- Head Protection (29 CFR 1910.135)
- Hazard Communication Standard (29 CFR 1910.1200)
- Respiratory Protection (29 CFR 1910.134)
- Safety Awareness
- Food Safety and Sanitation
- Hazardous material/waste management
- Hazard communication program development and implementation
- Laboratory analytical services (chemical, fine particle, and microbiological)
Offered to: All federal agencies Performance: 100% of requests for field work/services are provided within the negotiated due date. 100% of all written reports will be delivered to the customer by the negotiated due date. Requests for personal protective equipment and occupational health support in response to emergencies will be delivered to the disaster site within 24 hours. Rate: By agreement per customer Contact: 1-800-457-9808; fohportal@psc.hhs.gov
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Federal Occupational Health Wellness and fitness services offer numerous benefits to employees, resulting in reduced absenteeism and healthcare costs, greater job satisfaction, and improved morale and productivity. FOH Wellness/Fitness services are in accordance with the President’s HealthierUS Initiative, and are designed to improve the health of every federal employee. These services provide agencies with the certified professionals, facilities, programming, and support to establish and maintain fitness centers or virtual fitness programs at federal work sites. Services offered include: - Consultation on the design and development of a wellness program or fitness facility
- Staffing, management, and oversight of onsite wellness/fitness centers
- Virtual wellness and fitness programs
- Health screenings (blood pressure, Body Mass Index, and pre-exercise)
- Cardiac risk assessment
- Health education programs
- Fitness assessments (cardiovascular, strength, flexibility, and body composition)
- Fitness equipment orientation
- Personalized exercise programs
- Group exercise classes (Yoga, Pilates, Sculpt, and Aerobics)
- Online Health Risk Appraisals (HRAs) and comprehensive lifestyle management Web site
- Motivational challenges and contests
- Health promotion programs (e.g., newsletters, bulletin boards, and seminars)
- Fitness equipment management
- Health and fitness fairs
- Membership fee collection
Offered to: All federal agencies Performance: 97% of customers are satisfied with overall staff helpfulness. 97% of customers are satisfied with the Wellness/Fitness programs offered. FOH will increase HRA participation by 15% over FY10. Rate: By agreement per customer Contact: 1-800-457-9808, fohportal@psc.gov
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Federal Occupational Health Life can be demanding. Many employees work long hours, spend a great deal of time commuting, and simultaneously manage child care, adult care, and other personal responsibilities. Finding time to fill all of these roles can be a challenge. The Work/Life Program from FOH boosts productivity by providing resources and tools to help employees ease the tension between their work and personal priorities. The program offers research, referral to qualified resources, confidential consultation, and interactive Web tools. Services offered include: - Resources and information pertaining to:
- Child care and parenting
- Adult care and aging
- Pregnancy and adoption
- Financial and legal concerns
- Daily needs (e.g., moving relocation, home repair, and others)
- Educational kits specific to prenatal care, child safety, college, and adult care
- Quarterly reports that provide usage details to highlight agency caregiving need
- Return-on-investment reports that demonstrate bottom-line value of dollars invested
- 24/7 toll free telephone access
Offered to: All federal agencies Performance: 90% of requests for work/life customized referrals and educational materials will be fulfilled within two (2) business days of intake. 90% of responses on the Quality Assurance survey will be positive on overall satisfaction (positive is equal to a response of three 3 to 5 on a 5-point scale). Call abandonment rate (ABR) at the Work/Life Service Center will not exceed 5%. Average speed of answer (ASA) at the Work/Life Service Center will not exceed 20 seconds. Rate: By agreement per customer Contact: 1-800-457-9808; fohportal@psc.hhs.gov
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