Telecommunications

• Telecommunications Management
• Telecommunications Services

Telecommunications Management

Information & Systems Management Service

Telecommunications Management understands customer requirements and develops solutions to fulfill those needs, allowing customers to manage costs and improve productivity. By establishing and managing partnerships with customers and vendors, and acting as a liaison with customer telecommunications managers, the service enables the customer to focus on core endeavors.

Services offered include:

• Management of the voice mail system
• Centralized, error-free billing for telecommunications dial-tone, voice mail, adds/moves/changes, and telecommunications equipment
• Monitoring of vendor invoices to ensure accuracy and contract compliance
• Management of desktop maintenance for telecommunications services
• Evaluation of proposals from contractors to provide state-of-the-art equipment and services
• Management and oversight of domestic and international long-distance services

Offered to:

    All federal agencies in the National Capital Region

Performance:

    95% of all telephone trouble/repair calls will be cleared within one (1) business day of the initial report.

Rate:

    $39.96 per line per year (Plus actual cost of equipment and service usage)

Contact:

    301-443-8600; michael.pravlik@psc.hhs.gov

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Telecommunications Services

Information & Systems Management Service

The Telecommunications team offers federal agencies located within the National Capital Region cost-effective, responsive, and flexible telecommunications services and products.

Services offered include:

• Voice telecommunications technical design and support
• Process agency telecommunications requests
• Voice mail services
• Domestic and international calling cards
• Toll-free services
• Domestic long-distance and international long-distance connectivity
• Advice and assistance for audio conference calls
• Advice and assistance on customer billing issues

Offered to:

    All federal agencies in the National Capital Region

Performance:

95% of telephone service requests involving 10 or fewer stations will be processed within four (4) business days of receipt, and the customer will receive a notification that the request has been processed to include the assignment of a service delivery date.

Rate:

    $90.96 per line per year (Plus actual cost of equipment and service usage)

Contact:

    301-443-8600; michael.pravlik@psc.hhs.gov

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