Telecommunications Services

The PSC Telecommunications team offers federal agencies located in the National Capital Area (NCA) flexible, responsive, and cost-effective telecommunications services and products. This is accomplished through managing partnerships with customers and acting as liaison between customer telecommunications managers and telecommunications vendors.

Services offered include:

Telecommunications equipment and installation
Voice telecommunications technical design and support
Voice mail services
Management of the HHS NCA voicemail system
Domestic and international calling cards
Toll-free services
Management and oversight of domestic and international long-distance connectivity and services
Advice and assistance for audio conference calls
Centralized, error-free billing for telecommunications dial-tone, voice mail, adds/moves/changes, and telecommunications equipment
Monitoring of vendor invoices to ensure accuracy and contract compliance
Advice and assistance on customer billing issues
Management of desktop maintenance for telecommunications services
Evaluation of proposals from contractors to provide state-of-the-art equipment and services

Offered to:

All federal agencies in the NCA

Performance:

Installation and connectivity

95% of telephone service requests involving 10 or fewer stations will be processed within three (3) business days of receipt. The customer will receive notification that the request has been processed and confirmation of the service delivery date.

Management and support

95% of all telephone trouble/repair calls will be cleared within one (1) business day of the initial report.

Rate:

Installation and connectivity

$88.80 per line per year (Plus actual cost of equipment and service usage)

Management and support

$38.16 per line per year plus actual cost of equipment and service usage

Contact:

301-443-4736; don.ditullo@psc.hhs.gov

301-594-0551; bradly.foster@psc.hhs.gov