E-Gov Travel Center of Excellence

Provided by Financial Management Service

Offered to: HHS
Contact: 301-443-9552; david.flynn@psc.hhs.gov

The E-Gov Travel (CoE) provides HHS with comprehensive customer service and operational support on E-Gov Travel-related services. To ensure E-Gov Travel fits the customer’s need, the CoE assigns the customer an account manager who is able to create customer-specific applications in the E-Gov Travel system.

Services offered include:

• Tier 3 support provided by highly skilled program specialists
• Federal Agency Travel Administrators who provide personalized customer service and Tier 2 support
• Liaison to the Tier 1 E-Gov Travel Help Desk
• Establishment and management of relationships between the General Services Administration, HHS customer Agencies, and other E-Gov Travel vendors
• Contract management and maintenance
• Lifecycle travel management
• Online booking tool for air and rail travel, car rentals, and hotel reservations
• Financial systems integration for reimbursement of local and TDY travel
• Coordination of Permanent Change of Station relocation
• A comprehensive Help Desk available from 7:30 a.m. to 9:00 p.m. Eastern Standard Time
• New Web site housed within http://www.hhs.gov for easy worldwide access to contacts, policies, travel information, advisories, Frequently Asked Questions, and other valuable information

Performance: 95% of calls will be answered or returned within 3 hours of receipt.

95% of PSC survey respondents will state that they are satisfied with the overall service provided by the E-Gov Travel CoE.

Rate: $16.37 per travel order or voucher

   $5.27 per call for Tier 1 Services

   $9.93 per action for Tier 2-3 Services