Travel

The HHS Travel Services provides comprehensive customer service and operational support for HHS employees who travel on official business. To ensure customers’ needs are met, a dedicated account manager is assigned to each Travel Services customer.

Services offered include:

Online booking tool for air and rail travel, car rentals, and hotel reservations
Management of the end-to-end travel process, from booking to reimbursement
HHS Travel Services policy support
Ongoing HHS Travel Services communications and education
A comprehensive Help Desk available from 7:30 a.m. to 9:00 p.m. Eastern Time
Federal Agency Travel Administrators who provide personalized customer service and Tier 2 support
Tier 3 support provided by highly skilled program specialists
Establishment and management of relationships between the General Services Administration, HHS customer agencies, and vendors
Travel website http://www.hhs.gov/travel conveniently linked within http://www.hhs.gov for easy access to all travel-related data (contacts, policy, advisories, FAQs, etc.)

Offered to:

All federal agencies

Performance:

95% of unanswered calls will be returned within three (3) hours of receipt.

95% of survey respondents will be satisfied with the services received.

Rates:

$15.99 per travel order or voucher

$5.56 per call for Tier 1 services

$9.37 per action for Tier 2 and Tier 3 services

Contact:

301-443-9552; david.flynn@hhs.gov