Customer Contact Centers

• ONE-DHHS Contact Center - ONE-DHHS is a dedicated Contact Center providing centralized support for all federal agencies and the public through its toll-free numbers, email, interactive voice response, and self-service Web portal. The ONE-DHHS Contact Center serves customers by providing consistent service levels, responses, and resources. Bilingual customer support representatives are available.

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• Payroll- The Payroll Services Division (PSD) offers centralized and affordable payroll liaison and advocacy services with a focus on customer needs and exceptional service. As liaison, PSD manages all aspects of payroll customer services between the Defense Finance and Accounting Service (DFAS) and customer agencies on all pay-related issues. These issues include pay policy, employee pay records, and supporting systems.